All the shipping charges are due in advance. Once delivered shipping is non refundable. We highly recommend to order more than one plant. This will save you lots of money on shipping charges. The shipping company calculates the charges based on size of the box and in a box one or few orchids could fit for the same shipping price.
That depends on the destination and on the weather. If the temperatures are below freezing in any part of the route we will postpone the shipping to the next week.You will be notified when we ship or if we postpone due to a bad weather.
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Yes. Invoices are emailed as soon as we receive the payment. We will include a printed copy in your package upon request. We try to save trees, but if you need your paper copy we won’t argue.
That depends on your bank. Usually one to five days.
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If the content is damaged you should send us a picture. If only packaging is damaged, but not the product itself, please be reasonable – we ship products not packaging. In general we send a replacement if one is available. If not we could offer you a different product or a refund. In most cases we offer free shipping for the replacement item.
You can change or cancel your order as long as the package has not departed our facility.
We provide tracking number, so you could track on the carrier’s website where is your package at the moment.